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What is Support on demand...?
Support on demand is a per incident response service. When you have an IT problem you call our team, who will try to establish what action is necessary, wether it be onsite rescue, phone rescue or remote rescue - support.
An account is then opened and a support ticket opened. An engineer will pick up your ticket and begin the support process. Once your ticket has been resolved a 30 day invoice is issued.
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What kind of problems can i use this service for...?
Anything from an application error to Network failiure to system compromise ( via virus or hacker ) can be covered by this service. Whatever your IT problem - we can help. An example of problems as below.
- My System is running slowly
- Setting up a new printer
- Getting started online
- Installing a new ADSL modem
- Configuring a computer network
- Removing viruses and spyware
- Setting up a fax machine
- Choosing a new computer etc
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Remote rescue...
The advent of remote connections to a client's PC is nothing new, yet it’s still be used as a second choice option by many IT support companies. We operate differently. Our Rescue system is used as a primary support choice; with one simple click you are connected to a qualified engineer. Within a few seconds he can see your screen and resolve the issue leaving you free to make calls or grab a quick coffee. No lengthy phone calls or irritating call backs. view tariff. |
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Phone rescue...
If for any reason we cannot instigate a remote rescue session to your network/system we can guide you over the phone to a resolution to your problem. view tariff. |
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Onsite rescue...
Under some circumstances a remote or phone rescue option is just not possible, in this instance we will attend your practise to resolve the issue in question. This is obviously the most costly of our Support on demand options but some times un-avoidable. .view tariff. |
If you have a problem dont waste time and money call us now on : 0845 5279810 |
