Ongoing IT support.
Technology failure puts you at risk of being unable to deliver to your patients and can even result in loss of business. Trying to fix things yourself is stressful and time consuming whereas our engineers will solve the problem quickly, allowing you to attend to your business instead of ours. With all of our engineers being proficient with all major dental software and systems, you can be ensured of a quick resolution to your problem.
Our ongoing IT support packages ensure you are covered in the event of an IT problem. We have 4 packages tailored to the needs of the majority of practises. Please see below for an overview of our packages.
|
 |
Remote support
- Unlimited phone support
- Unlimited remote support
- System monitoring
- Network monitoring
- Anti-virus updates
- Application updates
This package includes preferential rates for onsite-visits as opposed to the full rate as shown in our Onsite rescue tariff.
This is our base package and does not include remote backup, please ensure you have a backup system in place if choosing this package. |
|
 |
Standard support
- Unlimited phone support
- Unlimited remote support
- System monitoring
- Network monitoring
- Anti-virus updates
- Application updates
- Upto 1GB remote backup
- Unlimited onsite vistis
- Upto 8 hour response ( onsite )
Reduced rates for hardware supply.
Reduced rates for installation services. |
|
|
Ultimate support
- Unlimited phone support
- Unlimited remote support
- System monitoring
- Network monitoring
- Anti-virus updates
- Application updates
- Upto 4GB remote backup
- Unlimited onsite vistis
- Upto 4 hour response ( onsite )
Loan equipment on hardware failure.
Like for like hardware replacement insurance. |
|
